Privacy Policy

1. Who We Are

Invoiceo (“Company,” “we,” “us,” or “our”) provides an AI-assisted invoicing and quoting platform. This Privacy Policy explains how we collect, use, share, and safeguard information when you use Invoiceo and any connected services, including integrations with Stripe and Supabase.

2. Information We Collect

We collect information that you provide directly to us and information generated when you use Invoiceo. This may include:

• Account details: name, email address, password, business name, and preferred currency.
• Billing information: handled by Stripe; we never store full payment card numbers.
• Client and invoice data: customer names, addresses, invoice line items, amounts, and payment status.
• AI prompts and generated content: prompts you submit to our AI features and the output provided.
• Usage information: log data, device/browser details, and analytics events that help us improve the service.

3. How We Use Information

We use collected information to:

• Provide, maintain, and improve Invoiceo and its AI features.
• Process payments, manage subscriptions, and communicate billing updates.
• Send important service announcements, security alerts, and onboarding support.
• Offer customer support and respond to enquiries.
• Monitor usage, prevent fraud, and ensure platform security.
• Send optional marketing messages that you can opt out of at any time.

4. Legal Bases for Processing

Where applicable, we rely on the following legal bases to process personal data: (a) performance of a contract (providing the service you subscribed to), (b) legitimate interests (to maintain and improve Invoiceo), (c) compliance with legal obligations, and (d) consent (for marketing communications where required).

5. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: including Stripe for payments, Supabase for authentication and database hosting, and trusted AI infrastructure partners. These providers only use data to perform services on our behalf.
• Compliance: to comply with legal obligations, respond to lawful requests, or protect our rights and users.
• Business transfers: in connection with a merger, sale, or acquisition, subject to applicable confidentiality safeguards.

6. Cookies and Tracking

Invoiceo uses cookies and similar tracking technologies to remember your preferences, keep you signed in, and analyse usage patterns. You can control cookies through your browser settings. Certain features may not function properly without essential cookies.

7. Data Retention

We retain personal data for as long as necessary to provide the service and fulfill the purposes outlined in this policy. When data is no longer required, we will delete or anonymise it unless a longer retention period is mandated by law. You may request deletion of your account data at any time by contacting hello@invoiceo.co.

8. Your Rights

Depending on your location, you may have rights to access, correct, update, or delete your personal data; object to or restrict processing; and request data portability. You can exercise these rights by contacting us at hello@invoiceo.co. We will respond within the timelines required by applicable law.

9. International Transfers

We may process personal data outside your country of residence. When we transfer data internationally, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information in accordance with applicable privacy laws.

10. Security

We implement technical and organisational measures to protect personal information, including encryption in transit, access controls, and regular monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please notify us immediately if you suspect any unauthorized access to your account.

11. Children’s Privacy

Invoiceo is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that a child has provided personal data, we will delete it and terminate the associated account.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Invoiceo dashboard. The updated policy becomes effective once posted. Your continued use of Invoiceo indicates acceptance of the revised policy.

13. Contact

For privacy questions, requests, or concerns, contact us at hello@invoiceo.co. If you are located in the UK or EU, you may also lodge a complaint with your local data protection authority.